Privacy Policy

FixHome24, we operates a referral and lead-generation platform that connects homeowners with independent, licensed home service professionals across the United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a quote request, or contact us by phone.

1. Information We Collect

We may collect the following types of information depending on how you interact with our website:

Information you provide directly

• Quote request form: Full name, phone number, email address, service type, and a description of your issue or project.
• Phone inquiries: If you call us, we or our call partners may collect your phone number, call recordings, and details about the service you need.
• Communications: Any information you share when you contact us for support or follow-up.

Information collected automatically

• Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
• Cookies and similar technologies: We may use cookies, pixels, and local storage to remember preferences, measure site performance, and improve our services. See Section 6 for more details.

2. How We Use Your Information

We use the information we collect for purposes including:

• Matching you with qualified local service professionals in your area
• Processing and responding to your quote requests and service inquiries
• Contacting you by phone, text message, or email regarding your request
• Improving our website, services, and customer experience
• Preventing fraud, abuse, and unauthorized activity
• Complying with legal obligations and enforcing our terms
• Sending service-related updates, where permitted by law

By submitting our quote form, you consent to be contacted by USA Home Services and our network of independent service partners regarding your request. This may include calls or text messages, including through automated or prerecorded technology, at the phone number you provide.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service partners and contractors: We share your contact details and service request information with independent, licensed professionals in our network so they can provide estimates, schedule appointments, and perform the work you requested.
• Service providers: We may use third-party vendors for hosting, analytics, customer support, call routing, and form processing. These providers are contractually required to protect your data and use it only for the services they perform for us.
• Legal requirements: We may disclose information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

4. Third-Party Service Professionals

USA Home Services is a referral platform. The professionals we connect you with are independent businesses, not employees of USA Home Services. Once your information is shared with a service partner, that partner's own privacy practices will govern how they handle your data. We encourage you to review their policies before engaging their services.

We do not control and are not responsible for the privacy or security practices of third-party contractors, websites linked from our site, or external platforms.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including processing your service request, maintaining business records, resolving disputes, and complying with legal obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tools to:

• Enable essential site functionality
• Understand how visitors use our pages
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. Disabling cookies may affect certain features of the website. We may also work with analytics providers that collect aggregated, non-personally identifiable usage data.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal exceptions
• Opt out of certain data processing activities, where applicable
• Not receive discriminatory treatment for exercising your privacy rights

Residents of California and other states with privacy laws may have additional rights under applicable regulations (such as the CCPA/CPRA). To submit a privacy request, contact us using the information in Section 11 below. We will verify your request before responding.

To opt out of marketing communications, follow the unsubscribe instructions in any message we send or contact us directly. Please note that even if you opt out of marketing, we may still send service-related communications about an active request.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are intended for adults seeking home services. We do not knowingly collect personal information from children under 13 years of age. If we learn that we have collected information from a child under 13, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: